Refund/Cancellation Process

All payments made through Shivoham Digital Information Technology Services are final, and no refunds or exchanges are permitted. You are responsible for the payments related to the Student Login, Student Exam, and Student Kit, along with any charges arising from those transactions. Shivoham Digital Information Technology Services does not take responsibility for payments made for incorrect services and such payments are non-refundable.

However, if you complete a transaction on the Shivoham Digital Information Technology Services website or application and money is charged to your card or bank account without confirmation of the service payment within 24 hours, you should notify us by emailing our customer service at the address provided on the ‘Contact Us’ page of the Shivoham Digital Information Technology Services website or application.

Your email should include the following details:

• Student Enrollment Number
• Student Name
• Student Father’s Name
• Student Course or Service Purchased
• Amount Paid
• Transaction Date and Number

Shivoham Digital Information Technology Services will investigate the issue. If it is confirmed that money was charged to your card or bank account without delivering the service (Login Activation, Exam, or Student Kit Payment), you will receive a refund within 21 working days from the date of receipt of your email. All refunds will be credited to the original payment mode. The refunded amount will appear in your bank account within 3-21 working days, depending on your bank’s policy.